Privacy Policy

Last Updated: July 2026

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At Bradley Buddies, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our online booking system, or visit our secure dog walking field in Bradley, Staffordshire (ST18 9EA).

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1. Information We Collect
We may collect and process the following types of personal information:

Identity and Contact Data: Your name, email address, phone number, and postal address.

Dog Information: Your dog's name, breed, age, temperament notes, and vaccination/medical history (if required for group socialisation sessions).

Booking and Transaction Data: Details about the private field hires or group sessions you book, including dates, times, and payment status (processed securely via our third-party payment gateways).

Technical and Usage Data: Your IP address, browser type, operating system, and how you interact with our hosted website (collected via cookies and server logs).

 

2. How We Use Your Information
We use your data strictly to provide a safe and seamless experience. This includes:

Managing, scheduling, and confirming your private or group bookings.

Sending you necessary gate codes, booking confirmations, or weather-related updates.

Ensuring the safety of all dogs and owners during group socialisation sessions.

Processing secure payments (we do not store your credit card details on our servers).

Improving our website functionality and customer service.

Complying with legal, safety, and insurance requirements.

 

3. Data Sharing and Third Parties
We never sell your personal information. We only share your data with trusted third-party service providers essential to running Bradley Buddies, including:

Our Website Hosting & Booking Platform: To host our site and manage your online appointments.

Payment Processors: To handle secure financial transactions.

Legal/Insurance Authorities: Only if strictly required to comply with UK law or to protect the safety and security of our field, visitors, and community.

 

4. Data Security and Retention
We take security seriously and implement appropriate technical measures to prevent your data from being lost, altered, or accessed without authorisation.

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

 

5. Your Legal Rights (UK GDPR)
Under UK data protection laws, you have the right to:

Access the personal data we hold about you.

Correct any inaccurate or incomplete information.

Request deletion of your personal data (where we have no overriding legal or insurance obligation to keep it).

Withdraw consent for any marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

 

6. Cookies
Our hosted website uses basic cookies to function correctly (such as keeping track of your booking basket and analysing anonymous site traffic). You can adjust your browser settings to refuse cookies, though some parts of our booking system may not function perfectly as a result.

 

7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Business Name: Bradley Buddies

Location: Bradley, Staffordshire, ST18 9EA

Email: info@restandglamp.co.uk